The Results are in…
Over the last year, we’ve been sending surveys out to our customers, giving them a chance to feedback on how they had found their experience with CMS Downs. We’ve collated the responses from customers across our Newbury, Winchester and Woking stores and are pleased to announce another year of great results!
Here are some of the key findings:
- 100% of our customers stated that we offered good or fair value for money
- 97% of customers said they would buy from us again in the future
- 98% of customers said they would consider recommending us in the future
We asked customers to give their opinions on several different aspects of our business, through from our range of products, the service we offer, and why they chose to come to us in the first place. This revealed many interesting findings:
Why did you choose to buy from CMS Downs?
1# Product Selection and Choice
5# Sales Staff
With a score out of 10, with 10 being the highest, how do you rate the following services from CMS Downs?
Sales advise and information – 9
Estimating advice and helpfulness – 9
Fitting service – 9
Delivery service – 9
Overall service – 9
Here’s what else they said
“The quality of our carpets and the wooden flooring are testimony enough to the quality, price and fitting. A company of integrity.”
“Absolute pleasure to deal with the company from start to finish. No problems encountered.”
“Jayne, just lovely, very helpful, she did her best to get everything sorted out for me. Jayne even contacted the builders for me to arrange a fitting when she could not get a hold of me. Please tell her how great she is.”
“After-sales care very good. Prompt and helpful service coming to an amicable agreement with regards to a fault in the carpet.”
“We put off re-carpeting our 5 bedroom house because we thought it would be impossible in terms of cost and turmoil, so we were pleasantly surprised that it was affordable and CMS Downs staff did the moving! Efficient and friendly, we’d recommend them!”
“The service and attention we have received have been excellent especially considering the piecemeal aspect of the fitting we required.”
We’re always interested to hear your feedback, even when it comes to constructive criticism. When we asked how we could improve our service, our customers raised a few suggestions which we have taken on board and will be working towards. These include:
- Improvements to the aftercare advice about your new carpet – we are currently working on a brochure for our customers which will give more information about caring for your carpet.
- Improvements to store computers – now completed.
Thank you to everybody who participated – keep an eye out for our next survey in 2016!