Carpet Suppliers - Bed Specialists | CMS Downs

Customer e-Survey Feedback.

Our customers are sent an e-survey when their order is complete. This feedback is used to monitor the quality of our services and improve our offering.  Results as at September 2012.

97% of respondants said that they would buy from CMS Downs again.

How Do We Measure Up?

We asked our customers to score us on the factors below.  The results displayed are an average of customers surveyed.

98% Of our customers rated us a'Fair & Good Value for Money'

97% Of our customers said they would purchase from us again

 

We scored:-

9/10 For 'Overall Service'

9/10 For 'Sales Advice & Information'

93% For 'Estimating Service'

94% For 'Fitting Service'

95% For 'Delivery Service'

Customer Comments:

"Newbury, very pleased delivery at the speed of light".

"Winchester demonstrated excellent service, knowledge, quality of materials and workmanship laying the carpets, stair carpets and stair rods, and vinyl flooring in the three houses I have lived in since I moved to the area.  Heartily recommended!".

"Downs of Newbury offer fast responsive service, and fittings which met our personal deadlines.  Good value, Friendly helpful and experienced staff".

"I've used Downs at Winchester for years and have been extremely happy with the service from the staff Barry and Ian who have been there for years as well".

"Woking, fantastic service, can't wait to buy the carpet for the stairs and hallway once all the renovations are complete".

"Steve in Woking Store was fantastic, I ended up with a top quality carpet because of the deal he did with an end of line range, fitted by an excellent team really friendly and they did a great job, I could not be happier."

"Top class from the moment we stepped foot in to the shop and stepped foot on to our new stair carpet.  Top service all the way."

"All staff have been very helpful with an extremely complex project."

"How can you improve on 100% service."

"Both staff very pleasant and helpful.  Fitters efficient and professional."

"I wouldn't go anywhere else for beds or carpets! The sales staff are so helpful, and the delivery and carpet fitting service is always excellent."

"Great service! Love the flooring. Excellent! Highly recommended!"

"Both professional gentlemen who spent time without being pushy to impart their knowledge."

"I was very pleased with the efficient way in which this work was carried out and especially pleased that CMS Downs staff listened to my requirements. In my experience not all stores will do this."

"We were advised honestly about amount of carpet and cost and how much waste which could be possible with a certain stripe on the carpet which we hadn't realised . Appreciated that."