Discover The CMS Downs Difference

Published On: October 15th, 2016

With almost every town and city having a selection of bed and carpet stores scattered along their high streets, ensuring the product you are purchasing provides the best value for money can be difficult. At CMS Downs, we pride ourselves on providing each of our customers, both new and returning, with first-class customer service that can be tailored to meet every individual’s requirements.

Our Carpets and Beds

We keep a vast selection of stock available from leading brands because we understand that every customer’s requirements are going to be a bit different, and we only want to supply the very best.

From memory foam to pocket sprung mattresses, and luxurious upholstered headboards to solid wood bed frames, our range of award winning beds from brands such as Sealy and Harrison’s has something to suit every requirement, whether you’re looking for a new bed for a guest room, something elegant for the master bedroom or your child’s first grown-up bed.

Carpets form the foundation of our design choices in our homes and, as such, we know that finding the right style and colour is so important. Our range includes Ryalux, Victoria Carpets and Associated Weavers, with each style available in a number of colours to ensure you find the correct fit for you and your home.

Our Business

Our family-run business was established over 40 years ago, and throughout the years we have thoroughly enjoyed helping every single one of our customers find the ideal new addition to enhance their home. Our original store allowed us to quickly establish our business as the premium destination for carpets in Woking, and as our customers have been a driving force for our success for four decades, customer service is so important to us, and we strive to offer personalised and tailored services that simply can’t be found everywhere else. With our original Woking store providing a solid foundation, our two further stores have also allowed us to establish ourselves as a first-class destination for carpets in Winchester and Newbury.

Our Personalised Services

Exceeding your expectations is important to us, and as we understand that making it to one of our large showrooms isn’t always possible, we offer a range of personalised service options so that you don’t have to miss out on that new cosy carpet you have been coveting. We are able to bring samples to your home, free of charge, whenever it is most convenient for you, and our experienced team will be on hand every step of the way to offer expert advice. Often, being able to see samples in your own home can help to make the decision process much easier and, as such, one of our team members will be able to bring a selection of samples that meet your unique requirements for you to choose from.

Our commitment to efficient delivery and fitting means that you won’t have long to wait before your new bed or floor arrives. Our dedication to customer satisfaction doesn’t end there, as we also provide a one-year fitting guarantee, so whether you’re looking for carpets in Newbury or anywhere else, you can feel confident that your purchase will be the perfect fit for your home.

Where We Offer Carpet Fitting

Our team is available in many counties including Berkshire, Hampshire, Surrey, Buckinghamshire, Oxfordshire, Wiltshire and the outskirts of South West London (we do cover London and the whole of the South East of England depending on the scale of the project). Some of these areas include towns such as Banstead, Elmbridge, Epsom, Ewell, Guildford, Mole Valley, Newbury, Reigate, Runnymeade, Spelthorne, Surrey Heath, Tandridge, Waverley, Winchester and Woking. We have been established for over 50 years providing Carpet Fitting.

Main Coverage Area

Downs Carpets & Beds have a fantastic team of carpet fitters working alongside our in-store teams. Get in touch for a quote or visit one of our stores below for more information.

Customer Stories

Once an order is complete we always encourage customer feedback. Here’s a selection of different projects and customer comments.

Customer Stories
Flooring for complete house

We have used Downs in the past and once again the salesperson was very helpful, answering all my queries. The fitter was equally helpful and able to give knowledgeable advice for a future product. I highly recommend Downs as a local business.

Marian G
Marian G
Customer Stories
Carpet order

From the first enquiry to the fitting of the new carpet, we were warmly welcomed by friendly staff, which helped to make our choice and decisions easy. Carpet came much sooner that originally told but that was great as it meant we could get on with the other changes in the particular room. Many thanks for an excellent service.

Richard M
Richard M
Customer Stories
Kitchen/diner

Customer service is top notch. We have used CMS for all of our flooring requirements to date and will continue to do so throughout the renovation of our house.

Vicky B
Vicky B
Customer Stories
Bedroom carpets

The sales team were really efficient and helpful, taking into consideration our requirements. The fitters worked well, efficiently and cleared up afterwards a real blessing. The choice of flooring was great and the prices very competitive. Recommend CMS carpets and would use them again. Thank you.

Karen P
Karen P

The Downs Difference

At Downs Carpets & Beds, we stay true to our original core values. Take a look at why our customers choose us for their beds and carpets time and time again.

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Our bespoke service

  • Design consultation: Working collaboratively with you, your designer helps you select the right products.

  • Technical consultation: We will conduct a technical survey, checking all measurements and any unusual angles.

  • Supplying the product: Your chosen product will be ordered and delivered to you in the time frames discussed.

  • Professional Installation: Our expert installers precision fits your product for an exceptional finish.

What Our Customers Say

Andrew Thomson
Andrew Thomson
2023-11-25
Downs were brilliant, we will be back next time we need a carpet. We got three new carpets all supplied and fitted by Downs. When the sitting room carpet turned out to be supplied too short (a manufacturer's fault) they sorted out the problem in 2 days. Simon was also very patient when we kept having to delay the fitting date due to various headaches with the bedroom renovation. Thank you to Simon for all his help and patience during the delayed building work.
A J
A J
2023-11-16
I can highly recommend Downs Carpets and Beds and will using again for our upcoming renovations. Special thanks to Adrian in store, also Gavin and Steve who did a great job fitting.
Nicky Lewendon
Nicky Lewendon
2023-11-12
Great service, Excellent carpet fitter, I would highly recommend.
Mike
Mike
2023-11-08
Cannot fault Downs or their fitters. Special thanks to Simon who has been our contact. We've had all bar one our whole bungalow brought and fitted through Downs. Price is reasonable, lots of range and no sales pitch. Very knowledgeable too. Thank you.
Sarah Fox
Sarah Fox
2023-11-07
Excellent service from start to finish. Knowledgeable staff gave brilliant advice on my choice of carpet, were very competitive against independent carpet suppliers and the fitters did a great job.
Sinead Dowling
Sinead Dowling
2023-11-06
Brilliant customer service and delivery service plus excellent comfortable bed and good value too
Jason Owen
Jason Owen
2023-11-06
We had the carpet stairs replaced. Great quality carpet. The fitter were very professional and fitted the carpet quickly.
Valerie Walker
Valerie Walker
2023-11-06
Really helpful and welcoming the minute we walked in. And the fitters made an excellent job of the bathroom and kitchen,and now the conservatory will be done. Thank you Downs of Newbury, highly recommended to anybody who is thinking of carpeting or flooring.
David Glare
David Glare
2023-11-06
Always efficient service from Downs carpets, thanks .
Amanda Dobbs
Amanda Dobbs
2023-11-04
We had an excellent experience here today. The salesman was knowledgeable and very kind. There's a huge selection to choose from as well.