COVID-19 Customer Information

Updated: 11th Dec – Yes, in line with government guidance our carpet and bed showrooms in Woking, Newbury and Winchester are currently open. We encourage our customers to sanitise their hands and wear a mask where applicable and our staff are following the latest government guidelines for social distancing and retail.

Updated: 11th Dec – Yes, in line with government guidance our carpet and bed showrooms in Woking, Newbury and Winchester are currently open. We encourage our customers to sanitise their hands and wear a mask where applicable and our staff are following the latest government guidelines for social distancing and retail.

There is signage in place to ensure our safe shopping guidelines are clear, our colleagues have the appropriate PPE, and there are hand sanitiser stations available throughout our stores.

Yes, we have already started to allow customers’ fitters to collect and prepare the floorcovering for fitting. If you already had a fitting appointment booked before the lockdown, our store teams will contact you directly when we are able to book your fitting.

Our fitting teams ensure they can work safely and are able to adhere to social distancing guidance in your homes. Before any appointment, they will call ahead and confirm that both they and you, and any members of the household are well, that social distancing is possible during the fit and that both parties are comfortable to go ahead. You may be asked to vacate the room where the floor is being fitted, to open any internal doors along the journey to fitting and open windows where possible. Our fitting teams will have hand sanitizers and disinfectant wipes and will wear the appropriate PPE during the appointment.

Yes, our team ensure they can work safely and are able to adhere to social distancing guidance in your homes. Before any appointment, they will call ahead and confirm that both they and you, and any members of the household are well, that social distancing is possible during the fit and that both parties are comfortable to go ahead.